Terms and Conditions
General Terms and Conditions of the MONORLASER e-shop
These general terms and conditions ("Terms") govern the rights and obligations of you as buyers and of us as the seller/trader in contracts concluded by means of distance communication, namely through the E-shop at www.monorlaser.com.
All information on the processing of your personal data is contained in the Privacy Policy, available at www.monorlaser.com/en/privacy-policy/
We communicate primarily at a distance, so our Contract is concluded using means of distance communication that allow us to agree without our simultaneous physical presence.
If any part of these Terms conflicts with what we have specifically agreed during your Order in our E-shop, that specific agreement prevails over these Terms.
1. Definitions
1.1 Digital Content means anything you can purchase in the E-shop under a contract for the supply of digital content, consisting of data produced and supplied in digital form, or a digital service allowing you to create, process, store or access data in digital form.
1.2 Price means the amount you pay for the Goods;
1.3 Delivery Price means the amount you pay for the delivery of the Goods, including packaging, transport, postage and other charges;
1.4 Total Price means the sum of the Price and the Delivery Price and any further costs and charges, if these could not be determined in advance;
1.5 VAT means value added tax under the applicable legislation;
1.6 E-shop means the online shop operated by us at www.monorlaser.com, where Goods are purchased;
1.7 Invoice means a tax document issued for the Total Price in accordance with the VAT Act;
1.8 We are ECOMP Slovakia, s.r.o., registered office Košťany nad Turcom 124, 038 41 Košťany nad Turcom, Slovakia, Company ID (IČO): 44788495, Tax ID (DIČ): 2022826729, VAT ID: SK2022826729, registered in the Commercial Register of the District Court Žilina, section Sro, file No. 51315/L, e-mail info@monorlaser.com, phone +421 908 537 454, referred to by law as the seller and/or trader. The registered office is not a collection point; personal collection takes place at our premises at Košťany nad Turcom 508, 038 41 Košťany nad Turcom, by prior appointment only (clause 6.1 a.). For the avoidance of doubt, we are not an online marketplace operator, either directly or through a third party, and the specific information duties under Sections 16 and 17 of the Consumer Protection Act do not apply to us.
1.9 Order means your irrevocable offer to conclude a Contract for the purchase of Goods with us;
1.10 Business means a person registered in the Commercial Register, a person doing business under a trade licence or another authorisation under special regulations, or a person engaged in registered agricultural production.
1.11 Consumer means a natural person who, when concluding and performing a consumer contract, does not act within the scope of their trade, business or profession.
1.12 Consumer Sales Contract means a sales contract between a trader as seller and a Consumer as buyer for any movable item, including an item with digital elements, even if the item is still to be manufactured or produced, including to the Consumer's specifications.
1.13 Goods means anything you can purchase in the E-shop, including movable Goods containing Digital Content or Digital Services;
1.14 User Account means an account created from the data you provide, which stores your data and the history of ordered Goods and concluded contracts;
1.15 You are the person purchasing in our E-shop, referred to by law as the buyer. If you state your company ID (IČO) in the Order, you acknowledge that the provisions of these Terms specifically intended for Businesses and any terms agreed between us apply to you; within the limits of the relevant legislation you remain fully protected against unfair and aggressive commercial practices, misleading actions and misleading omissions;
1.16 Contract means a sales contract agreed on the basis of a duly completed Order sent through the E-shop, concluded when you receive our Order confirmation. Contract also includes a contract for the purchase of goods with digital elements and a contract for the supply of digital content; where these Terms refer specifically to such contract types, those provisions apply only to Goods supplied under them.
1.17 Distance Contract means a contract between a trader and a Consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of both parties, in particular via an online interface, e-mail or telephone ("Contract").
1.18 Civil Code means Slovak Act No. 40/1964 Coll., as amended.
1.19 Consumer Protection Act means Slovak Act No. 108/2024 Coll. on consumer protection, as amended.
1.20 VAT Act means Slovak Act No. 222/2004 Coll. on value added tax, as amended.
2. General provisions
2.1 Goods can be purchased only through the E-shop's web interface.
2.2 When purchasing Goods you must provide us with correct, complete and true information. We will treat the information you provide when ordering as correct, complete and true.
3. Conclusion of the Contract
3.1 A Contract with us can only be concluded in the Slovak language. The English version of these Terms is provided for information; in case of discrepancy the Slovak version prevails.
3.2 The Contract is concluded at a distance through the E-shop; you bear the costs of the means of communication you use (in particular internet access), which do not differ from the basic rate. We charge no further costs beyond the Total Price. By sending the Order you agree to the use of means of distance communication.
3.3 To conclude a Contract you create a draft Order in the E-shop, which must contain:
a. information on the Goods you are buying (you select Goods with the "Add to cart" button);
b. information on the Price, Delivery Price, VAT, payment method and delivery method; the Price, Delivery Price, VAT and Total Price are calculated automatically from the selected Goods, destination country and delivery method;
c. your identification data needed for delivery, in particular name, delivery address, phone number and e-mail address; for company purchases also the company name, company ID and, where applicable, tax ID and VAT ID.
3.4 You can check and change the data until the Order is sent.
3.5 After checking, you create the Order by clicking the "Order with obligation to pay" button. Before clicking it you must confirm, by ticking the checkbox, that you have read and agree to these Terms; otherwise the Order cannot be created. After clicking the button, all information entered is sent directly to us.
3.6 We will confirm your Order as soon as possible by e-mail to the address stated in the Order. The confirmation contains a summary of the Order and these Terms, as effective on the day the Order was sent, in PDF format (durable medium). Neither the Order confirmation nor the payment details are an Invoice. Our confirmation concludes the Contract. The Terms effective on the day of ordering form an integral part of the Contract.
3.7 In some cases we may not be able to confirm your Order, in particular if the Goods are unavailable or you order more units than we allow. We will then contact you with an offer to conclude a Contract in a modified form; the Contract is concluded when you accept our offer.
3.8 If the E-shop or the draft Order shows an obviously incorrect Price, in particular due to a technical error, we are not obliged to deliver the Goods at that Price even if the Order has been confirmed. We will contact you without delay and may withdraw from the Contract, sending you an offer of a new Contract in a modified form, which is concluded when you accept it. If you do not accept our offer within 3 days of its sending, we may withdraw from the Contract. An obvious price error is, for example, a Price that clearly does not correspond to the usual price at other sellers when the Order is created, or a Price with an obviously missing or extra digit.
3.9 Upon conclusion of the Contract you are obliged to pay the Total Price.
3.10 If you have a User Account, you can place the Order through it; you must still check that the pre-filled data are correct, true and complete. The ordering procedure is the same as for buyers without a User Account.
3.11 In some cases we offer discounts. You apply a discount by entering the discount code in the designated field of the draft Order.
4. User Account
4.1 After registering in the E-shop you can access your User Account.
4.2 When registering you must state all data correctly and truthfully and update them if they change.
4.3 Access to the User Account is protected by a user name and password. You must keep these credentials confidential and not share them. We are not liable for misuse of the credentials not caused by us.
4.4 The User Account is personal and you may not allow third parties to use it.
4.5 We may close your User Account in particular if it has not been used for more than 2 years or if you breach your obligations under the Contract.
4.6 The User Account may not be available continuously, in particular due to necessary hardware and software maintenance.
5. Prices, payment and retention of title
5.1 The Price is always stated in the E-shop, in the draft Order and in the Contract. In case of discrepancy between the Price shown with the Goods and the Price in the draft Order, the Price in the draft Order applies, which is always identical to the Price in the Contract. The draft Order also states the Delivery Price.
5.2 Prices of Goods and Delivery Prices are stated in euros including VAT and all charges required by special regulations. For delivery to Slovakia and for personal collection we apply Slovak VAT of 23 %. For delivery to a Consumer in the Czech Republic we apply Czech VAT of 21 %. The final Price including VAT is the same for delivery to Slovakia and to the Czech Republic; only the tax base and the VAT amount shown in the draft Order and the Invoice differ. The "excl. VAT" figure shown with the Goods is for information and calculated at the Slovak rate of 23 %.
5.3 We will ask you to pay the Total Price after the Contract has been concluded and before the Goods are handed over. The Total Price is paid by bank transfer to our account with Československá obchodná banka, a. s., IBAN SK41 7500 0000 0040 0780 0009, BIC CEKOSKBX, quoting the Order number as the variable symbol (payment reference). The payment details, including a PAY by square QR code, are shown after the Order is placed and sent in the Order confirmation. The Total Price is due within 7 days of the conclusion of the Contract. We dispatch the Goods or prepare them for collection once the payment has been credited to our account. We do not offer other payment methods (card, cash on delivery, cash). If you do not pay the Total Price by the due date, we may ask you by e-mail to pay within a reasonable additional period stated in our request; if you do not pay within that period either, we may withdraw from the Contract (cancel the Order) and will inform you by e-mail.
5.4 We issue the Invoice (tax document) separately in our accounting software and send it electronically to the e-mail address stated in the Order. The E-shop does not issue Invoices automatically; neither the Order confirmation nor the payment details are an Invoice.
5.5 Ownership of the Goods passes to you only after the Total Price has been paid and the Goods delivered. The Total Price is paid when the funds are credited to our account.
5.6 Company purchases delivered to the Czech Republic (VAT exemption).
a. Orders in the E-shop are always created including VAT under clause 5.2, even if you enter a VAT ID.
b. If you are a VAT payer registered in the Czech Republic, state the company name, company ID and Czech VAT ID in the Order, and the Goods are transported to the Czech Republic by a carrier arranged by us (Packeta or Toptrans), we may, after individual review, invoice the supply as exempt from VAT under Section 43 of the VAT Act.
c. A VAT ID that is valid in the VIES system does not by itself entitle you to the exemption. We decide on the exemption before the Order is paid, after manually verifying the VAT ID in VIES, the destination country and the transport method.
d. The exemption does not apply in particular to personal collection, to delivery to a country other than the one that issued the VAT ID, where the VAT ID is not valid or cannot be verified in VIES, and to Orders already paid or processed.
e. For an exempt supply the Price of the Goods excluding VAT equals the Price including VAT divided by 1.23 (Slovak tax base), and the Delivery Price equals the Czech Delivery Price including VAT divided by 1.21. After applying the exemption we will send you the amended Order with new payment details and a new QR code; the original payment details cease to be valid. If you request the exemption, please pay only according to the new payment details.
f. You must cooperate with us in proving the transport of the Goods to the Czech Republic (in particular by confirming receipt with the carrier).
g. If you order two or more machines, we will quote the transport individually and decide on the exemption after the transport has been agreed.
6. Delivery of Goods, passing of risk
6.1 We deliver the Goods by the method of your choice; depending on the Goods and destination country the E-shop offers:
a. personal collection at our premises at Košťany nad Turcom 508, 038 41 Košťany nad Turcom, Slovakia (not at the registered office), by prior appointment by e-mail or phone only; we will inform you when the Goods are ready;
b. delivery of accessories by Packeta to a pick-up point or Z-BOX;
c. delivery of accessories by Packeta to your address;
d. delivery of machines on a pallet by the carrier Toptrans.
The available methods and prices are shown in the draft Order depending on the Goods and the destination country; a current overview is on the Shipping and Payment page. If the Order contains a machine and accessories, everything is delivered together on the pallet. If the Order contains two or more machines, the E-shop offers personal collection only; we will quote pallet transport individually and deliver only after the Delivery Price has been agreed. For pallet deliveries, the recipient must ensure suitable unloading conditions and the necessary handling equipment (e.g. a forklift or pallet truck) unless otherwise agreed. Whether CW5200 chillers and CO₂ laser tubes can be shipped by Packeta is checked individually; if a shipment exceeds Packeta's limits, we will agree an alternative carrier with you. We do not guarantee that Packeta will accept such a shipment.
6.2 We deliver only to addresses and pick-up points in the Slovak Republic and the Czech Republic. Personal collection is available to customers from both countries.
6.3 We are obliged to deliver the Goods without undue delay, at the latest within 30 days of the conclusion of the Contract unless agreed otherwise; for payment by bank transfer the dispatch period starts when the payment is credited. The Goods are delivered when you or a person designated by you take them over, or when we hand them over to a carrier engaged by you outside the transport options we offered. If the Goods require assembly or installation by us, they are delivered only on completion of the assembly or installation.
6.4 Circumstances may arise that affect the delivery date. We will inform you by e-mail without delay of any change and of the new expected delivery date, without prejudice to your right to withdraw from the Contract, and ask whether you insist on delivery on the new date. For personal collection we will always inform you by e-mail when the Goods are ready.
6.5 When taking over the Goods from the carrier, you must check that the packaging is intact and notify the carrier and us without delay of any damage. If the packaging shows signs of tampering, you are not obliged to accept the Goods.
6.6 You must take over the Goods at the agreed place and time. If you do not, we will inform you by e-mail where and by when you can collect them, or, upon your written request sent within 14 days of the date you should have taken them over, deliver them again at your expense. Failure to take over the Goods, except in the cases under clause 6.4, does not constitute a breach of our obligation to deliver and is not a reason for you to withdraw from the Contract. If you do not take over the Goods within the additional period, we may withdraw from the Contract for material breach; the withdrawal takes effect on delivery to you. This does not affect our claim to compensation of the actual costs of the delivery attempt or any further damages.
6.7 If the Goods are delivered repeatedly or by a different method than agreed for reasons on your side, you must reimburse us the related costs. We will send you the payment details by e-mail; the amount is due within 14 days of the e-mail.
6.8 The risk of accidental loss, destruction or deterioration of the Goods passes to you upon delivery. If you do not take over or refuse to take over the Goods, except in the cases under clause 6.4, the risk passes to you at the moment you could have taken them over.
7. Liability for defects
7.1 Introductory provisions
7.1.1 If you are a Business, we undertake to deliver the Goods in the agreed quality and quantity and free from defects.
7.1.2 If you are a Consumer, we undertake to deliver the Goods in accordance with the general requirements under Section 617 and the agreed requirements under Section 616 of the Civil Code, i.e. the properties of the ordered Goods presented in our E-shop or promotional materials, and free from defects. The Goods need not meet the general requirements under Section 617 if, at the conclusion of the Contract, we expressly informed you that a certain property does not meet them and you expressly and separately agreed.
7.1.3 The Goods meet the general requirements under Section 617 of the Civil Code if they:
a. are fit for all purposes for which goods of the same type are normally used, taking into account in particular legislation, technical standards or codes of conduct applicable to the sector;
b. correspond to the description and quality of any sample or model we made available before the conclusion of the Contract;
c. are delivered with the accessories, packaging and instructions, including assembly and installation instructions, that you may reasonably expect;
d. are delivered in the quantity, quality and with the properties, including functionality, compatibility, safety and durability, that are normal for goods of the same type and that you may reasonably expect, taking into account any public statement made by us or by another person in the same supply chain, including the manufacturer, in particular in advertising or labelling.
7.1.4 We are liable for defects the Goods have upon delivery within the scope of our obligation under clause 7.1.1 or 7.1.2.
7.1.5 If you are a Business, we are not liable for defects:
7.1.5.1 of which you were informed or must have known from the circumstances of the conclusion of the Contract, if they do not contradict the agreed properties of the Goods;
7.1.5.2 that arose after you took over the Goods, unless caused by a breach of our obligations, or if you could take over the Goods under Article 6 and refused or failed to do so without legal reason;
7.1.5.3 if you did not notify obvious defects in time under clause 7.3.1;
7.1.5.4 if you did not notify hidden defects in time under clause 7.3.2;
7.1.5.5 of used Goods caused by their use or wear, and of Goods sold at a lower price for the defects for which the lower price was agreed.
7.1.6 If you are a Consumer, we are not liable for defects and properties of the Goods if:
7.1.6.1 you did not notify the defects in time under clause 7.4.1;
7.1.6.2 the properties of the Goods do not meet the general requirements under Section 617 of the Civil Code, you were clearly informed of this in writing and expressly and separately agreed in writing;
7.1.6.3 the Goods have digital elements and the defects resulted from incorrect installation or failure to install necessary updates that we supplied, having informed you of their availability and the consequences of not installing them, provided the incorrect installation was not caused by shortcomings in our installation instructions.
7.1.7 Statutory rights of Consumers: If you are a Consumer, we are liable for defects of the Goods under the Civil Code for 24 months from taking over the Goods (clause 7.4.1). The commercial warranty under clause 7.1.8 is voluntary, given in addition to the law, and does not limit, shorten or exclude your statutory rights.
7.1.8 Commercial warranty: a. we voluntarily provide a 24-month warranty on machines from taking over the Goods, also to Businesses; b. we voluntarily provide a 24-month warranty on accessories from taking over the Goods, also to Businesses, except Goods for which a separate warranty period is stated in their description or in these Terms; c. CO₂ laser tubes are covered by a separately stated 6-month warranty from taking over the Goods. For Consumers, points a. to c. apply only as a voluntary commercial warranty in addition to the law; statutory liability for defects under clause 7.4.1 (including CO₂ laser tubes) is not affected.
7.1.9 If the Goods are replaced, the warranty period starts again when you take over the new Goods.
7.1.10 Your rights under liability for defects of Goods with a warranty period expire if not exercised within the warranty period.
7.2 The Goods are defective if they do not meet the agreed and general requirements above or if their use is prevented or restricted by third-party rights, including intellectual property rights. We warrant that when the risk passes under clause 6.8 the Goods are free from defects, in particular that they:
a. correspond to the agreed description, type, quantity and quality and have the agreed properties or, if not expressly agreed, the properties stated in the description of the Goods or reasonably expected given their nature;
b. are fit for the purposes we stated or that are usual for goods of this type, and are functional;
c. are compatible with hardware or software with which goods of the same type are normally used, and interoperable to the extent we stated;
d. are delivered with all accessories and instructions if agreed in the Contract;
e. are supplied with the updates specified in the Contract, if they are Goods with digital elements.
7.3 Complaints – specific conditions for Businesses
7.3.1 You must notify an obvious defect without undue delay after you could have discovered it, at the latest within 3 days of taking over the Goods.
7.3.2 You must assert rights for other (hidden) defects in the manner under clause 7.5.1 without undue delay after discovering the defect, at the latest before the warranty period expires.
7.3.3 If the Goods are delivered in damaged packaging or the parcel is obviously too light, please do not accept them from the carrier and notify us without delay at +421 908 537 454 or info@monorlaser.com. Obvious defects (e.g. mechanical damage) must be claimed without undue delay in the manner under clause 7.5.1; later complaints about obvious defects, including incompleteness, will not be considered.
7.3.4 The warranty covers all defects described in clause 7.2 and/or contrary to our obligation under clause 7.1.1.
7.3.5 You may not assert rights for defects for which we are not liable under clause 7.1.5 or the legislation effective at the conclusion of the Contract, if you knew of the defect before taking over the Goods or we pointed it out, or if you received an appropriate price reduction for it.
7.4 Complaints – specific conditions for Consumers
7.4.1 You may assert your rights for defects of the Goods within 2 months of discovering the defect, at the latest within 24 months of delivery. For Goods with digital elements where digital content or a digital service is to be supplied continuously over an agreed period, we are liable for any defect occurring during the whole agreed period, at least 2 years from delivery.
7.4.2 If the Goods are delivered in damaged packaging or the parcel is obviously too light, we recommend not accepting them and notifying us without delay at +421 908 537 454 or info@monorlaser.com. If you accept the parcel, we recommend checking it in the presence of the carrier and recording any discrepancy or damage in the carrier's damage report or delivery protocol.
7.4.3 If you discover obvious defects after taking over the Goods (e.g. mechanical damage, missing or wrong Goods or parts), please make the complaint without undue delay in the manner under clause 7.5.1.
7.4.4 You may not assert rights for defects for which we are not liable under clause 7.1.6 or the legislation effective at the conclusion of the Contract.
7.4.5 You may assert your rights for defects in the manner under clause 7.5.1 within the period under clause 7.4.1.
7.5 Making a complaint
7.5.1 If the Goods are defective, in particular if any condition under clause 7.1 is not met, you can notify us of the defect and make a complaint by e-mail to info@monorlaser.com, or by letter or in person (by appointment) at our returns and complaints address: ECOMP Slovakia, s.r.o., premises Košťany nad Turcom 508, 038 41 Košťany nad Turcom, Slovakia. This address differs from our registered office (Košťany nad Turcom 124). You may use the model complaint form in Annex 1 to these Terms.
7.5.1a For a complaint about a machine, please contact our technical support first (info@monorlaser.com, +421 908 537 454). Depending on the problem, we will propose a solution – remote assistance, a replacement part, on-site service or individually arranged transport of the machine. This procedure serves to resolve the complaint quickly and does not restrict your right to make a complaint under clause 7.5.1. If you are a Consumer, we do not charge you any costs of remedying the defect, including transport costs, that we bear under the Civil Code.
7.5.2 In the complaint please state in particular a description of the defect, your identification data including the e-mail address for our response, and which of the remedies under clauses 7.6.3 to 7.6.8 you claim.
7.5.3 Please also provide proof of purchase (Invoice or Order confirmation).
7.5.4 The complaint is deemed made on the day you notify us of the defect under clause 7.5.1. If the complaint is incomplete (in particular illegible, unclear or lacking necessary information), we will ask you in writing, in particular by e-mail, to complete it.
7.5.5 After receiving the complaint or its completion we will without delay issue a written confirmation stating the shortest possible period under clause 7.6.1 within which we will remedy the defect.
7.5.6 If you do not complete the complaint without undue delay, at the latest within 10 days of our request, and the missing information is necessary to handle it, we may decide not to handle the incomplete complaint.
7.6 Handling of complaints
7.6.1 Depending on the remedy you choose under clauses 7.6.3 to 7.6.8, we will remedy the defect within a reasonable period needed to assess the defect and repair or replace the Goods, taking into account the nature of the Goods and the nature and seriousness of the defect, at the latest within 30 days of the complaint. We do not provide a consumer guarantee under Section 626 of the Civil Code. We are not obliged to accept your chosen remedy if it is impossible or would cause us disproportionate costs considering the Price and the seriousness of the defect.
7.6.2 Only in exceptional cases and for objective reasons may we extend the period stated in the complaint confirmation by the shortest time necessary to remedy the defect; we will inform you in writing.
7.6.3 If the defect can be repaired, you are entitled to have it repaired free of charge, in time and properly at our expense.
7.6.4 Instead of repair you may request replacement of the Goods.
7.6.5 Instead of repair we may always replace defective Goods with defect-free Goods if this does not cause you serious inconvenience.
7.6.6 After the period for remedying the defect expires, you are entitled to an appropriate price reduction or to withdraw from the Contract. You have the same rights if we do not repair or replace the Goods, refuse to do so because it is impossible or would require disproportionate costs, if the Goods have the same defect after repair or replacement, or if we inform you that the defect cannot be remedied within a reasonable time or without serious inconvenience to you. The reduction must correspond to the difference between the value of the Goods sold and their value without the defect. We will pay the purchase price or the reduction by the same means you used for payment unless expressly agreed otherwise, at our cost. You may not withdraw under this clause if you contributed to the defect or if the defect is minor. If the Contract concerns several Goods, you may withdraw only in respect of the defective Goods, and in respect of the others only if you cannot reasonably be expected to keep them without the defective Goods.
7.6.7 If the defect cannot be remedied and prevents proper use of the Goods, you are entitled to replacement or to withdraw from the Contract. You have the same rights for remediable defects if you cannot use the Goods properly because the defect recurs after repair or because of a large number of defects.
7.6.8 We handle the complaint by handing over the repaired Goods, replacing the Goods, refunding the Price, paying an appropriate price reduction, or by a reasoned written rejection of the complaint.
7.7 If you are a Consumer, your rights for defects are governed by Sections 619 et seq. of the Civil Code and the Consumer Protection Act.
7.8 If we reject your complaint, you may ask an expert, accredited, authorised or notified body, authorised service centre or similar to issue an expert opinion proving our liability for the defect.
7.9 If you prove our liability under clause 7.8, you may notify the defect again; we may not then reject liability.
7.10 We bear the costs of the expert opinion under clause 7.8 if you claim them within 2 months of the handling of the repeated complaint.
7.11 We have hereby informed you of your rights for defects. By concluding the Contract you confirm that you could read the complaint conditions in advance and understand them.
8. Withdrawal from the Contract
8.1 Withdrawal, i.e. cancellation of the contractual relationship from the beginning, is possible for the reasons and in the manner set out in this Article or in other clauses of these Terms that expressly provide for it.
8.2 If you are a Consumer, under Section 20 of the Consumer Protection Act you may withdraw from the Contract without giving any reason within 14 days of taking over the Goods. If the Contract covers several types of Goods or delivery in several parts, the period starts when you take over the last part. You may withdraw by any unequivocal statement (in particular by e-mail to info@monorlaser.com or by letter to our registered office). You may use the model form, which together with the instructions forms Annex 2 to these Terms. You may also withdraw only in respect of particular Goods if we delivered several. The withdrawal also applies to any ancillary contract unless expressly agreed otherwise. We will confirm receipt of your withdrawal by e-mail without delay.
8.3 If you are a Consumer and we fail to deliver the Goods in time, you may withdraw without granting an additional reasonable period under Section 517(1) of the Civil Code if (i) we refused to deliver, (ii) timely delivery was essential considering all circumstances of the conclusion of the Contract, or (iii) you informed us before the conclusion of the Contract that timely delivery was essential.
8.4 Even as a Consumer you cannot withdraw from a Contract whose subject is in particular:
a. Goods made to your specifications or clearly personalised;
b. sealed Goods unsuitable for return for health protection or hygiene reasons, if unsealed after delivery;
c. sealed software, if unsealed after delivery;
d. digital content not supplied on a tangible medium, if supply began with your prior express consent before the withdrawal period expired and we informed you that you thereby lose the right of withdrawal.
8.5 The withdrawal period under clause 8.2 is met if you send us the notice of withdrawal at the latest on its last day.
8.6 After withdrawal we will refund all payments received from you under the Contract, including the Delivery Price (except supplementary costs of a delivery method other than the least expensive one offered), at the latest within 14 days of receiving the notice, by bank transfer to the account from which the payment was received or to the account stated in the withdrawal. We are not obliged to refund before the Goods are returned or you prove they were sent back. Please return the Goods undamaged, complete and if possible in the original packaging.
8.7 When withdrawing under clause 8.2 you must send or hand over the Goods to our returns address Košťany nad Turcom 508, 038 41 Košťany nad Turcom, Slovakia (not the registered office), at the latest within 14 days of the withdrawal; the period is met if the Goods are handed over for transport on its last day. You bear the direct costs of returning the Goods; for machines delivered on a pallet these are pallet freight costs, which may exceed the Delivery Price. This does not apply if we agree that we or a person engaged by us will collect the Goods.
8.8 You are liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We will invoice such damage after the Goods are returned, payable within 14 days.
8.9 We may withdraw from the Contract if stocks are sold out, the Goods are unavailable, the manufacturer, importer or supplier has discontinued production or made substantial changes making performance impossible, for reasons of force majeure, or if despite all efforts that can fairly be required of us we cannot deliver the Goods within the period under these Terms. We will inform you without undue delay and refund the Total Price paid within 14 days of the notice of withdrawal by the same means you used, unless we agree otherwise without further charges for you.
8.10 We may also withdraw if you do not take over the Goods within 5 working days of the day your obligation to take them over arose.
8.11 If you are a Business, you have no right of withdrawal without reason under clause 8.2; Goods can be returned only by individual agreement.
9. Suggestions and complaints
9.1 As a Consumer you may submit suggestions and complaints in writing by e-mail to info@monorlaser.com.
9.2 We will inform you of the outcome by e-mail.
9.3 The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Žilina Region, Predmestská 71, P.O. Box B-89, 011 79 Žilina 1, Slovakia, phone +421 41 763 21 30.
9.4 You can also submit a request for inspection electronically via the form at www.soi.sk.
10. Alternative dispute resolution for Consumers
10.1 You may ask us for redress by e-mail to info@monorlaser.com if you are not satisfied with how we handled your complaint or believe we have violated your rights. If we reject your request or do not reply within 30 days of its sending, you may submit a proposal for alternative dispute resolution to an ADR entity under Slovak Act No. 391/2015 Coll. on alternative resolution of consumer disputes, as amended.
10.2 ADR entities are the bodies and authorised legal persons under Section 3 of that Act; their list is published by the Ministry of Economy of the Slovak Republic at www.mhsr.sk. The proposal can be submitted in the manner under Section 12 of that Act.
10.3 If you live in another EU Member State (e.g. the Czech Republic), the European Consumer Centre in your country can also help with a cross-border dispute.
11. Final provisions
11.1 We will deliver written correspondence by e-mail. Our e-mail address is stated in clause 1.8; we will send correspondence to the e-mail address stated in the Contract, in the User Account or from which you contacted us.
11.2 The Contract may be amended only by written agreement. We may amend these Terms; amendments do not affect Contracts already concluded, only those concluded after the amendment takes effect. If you have a User Account, we will inform you of amendments by e-mail.
11.3 We are not liable for damage caused by or in connection with force majeure or unforeseeable events (natural disaster, pandemic, operational failures, outages of subcontractors, etc.); if such a situation lasts longer than 10 days, both you and we may withdraw from the Contract in writing.
11.4 The model complaint form (Annex 1) and the instructions on withdrawal with the model withdrawal form (Annex 2) form an integral part of these Terms.
11.5 The Contract including the Terms is archived electronically by us and is not accessible to you. You will receive the Order confirmation with the Order summary and these Terms in PDF format by e-mail; we recommend saving them.
11.6 We are not bound by any codes of conduct under Section 2(l) of the Consumer Protection Act.
These Terms take effect on the day of their publication on the E-shop www.monorlaser.com.
Annex 1 – Complaint form
Seller: ECOMP Slovakia, s.r.o., Košťany nad Turcom 124, 038 41 Košťany nad Turcom, Slovakia, info@monorlaser.com · Complaints address: Košťany nad Turcom 508, 038 41 Košťany nad Turcom, Slovakia
- Buyer (name, address, e-mail, phone): …
- Order / invoice number: …
- Date of purchase / receipt: …
- Product (name, serial number): …
- Description of the defect: …
- Requested remedy (repair / replacement / price reduction / withdrawal): …
- Attachments (proof of purchase, photos): …
- Date and signature: …
Annex 2 – Withdrawal instructions and form
Instructions
- You have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take possession of the goods.
- To exercise the right, inform us by an unequivocal statement, e.g. a letter or e-mail: ECOMP Slovakia, s.r.o., Košťany nad Turcom 124, 038 41 Košťany nad Turcom, Slovakia, info@monorlaser.com, +421 908 537 454. You may use the model form below, but it is not obligatory. The period is met if you send your notice before it expires.
- We will reimburse all payments received from you, including the costs of delivery (except supplementary costs of a delivery type other than the least expensive standard delivery offered). We will do so within 14 days of receiving your notice, using the same means of payment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them.
- Send the goods back within 14 days to Košťany nad Turcom 508, 038 41 Košťany nad Turcom, Slovakia. You bear the direct cost of returning the goods; for pallet-shipped machines this is the pallet freight.
- You are liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Form
To: ECOMP Slovakia, s.r.o., Košťany nad Turcom 124, 038 41 Košťany nad Turcom, Slovakia, info@monorlaser.com
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: …
- Ordered on / received on: …
- Name of consumer(s): …
- Address of consumer(s): …
- IBAN for the refund: …
- Signature (only if on paper): …
- Date: …