Service

Professional laser machine service directly within the EU

Unlike many resellers, we provide every machine with complete warranty and post-warranty service.
We have our own technical facilities, hands-on experience and a stock of spare parts, which allows us to handle service quickly and reliably.

Diagnostics and technical assistance We will help you identify the cause of a problem, set up the machine or resolve software or mechanical faults — by phone, online or in person.	Fast parts replacement We keep key components (laser sources, galvo heads, tubes, power supplies, lenses, motors…) in stock, so repairs are not held up by deliveries.	Warranty service All our machines come with a full warranty, and in the event of a defect we ensure that your claim is handled quickly, including a service report.
Post-warranty service We repair MONORLASER machines even after years of use — whether it is worn components, calibration or upgrades.	Professional calibration and setup We provide precise optics alignment, power checks, galvo system corrections and optimization of working parameters.

 

Fast repairs Thanks to our stock of parts, you don’t wait weeks for deliveries.	Real-world experience We don’t just sell machines — we set them up, repair them and test them every day.
Support within the EU Communication in Slovak and Czech, and fast problem solving without “waiting for China”.	Transparency With every repair you receive a service report with a precise description of the findings.

 

 

How does the service process work?

1. You contact us with a description of the problem.

2. We carry out a quick diagnosis online or by phone.

3. Within 24 hours we propose a solution and the scope of the repair.

4. We repair the machine at our premises or send a technician to you.

5. When the work is complete, we hand over a service report and recommendations for preventing faults.

 

Need service or advice?

We are ready to help — quickly, professionally and reliably.

Contact our service department